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Hello, I wanted to write this review about the customer service that Hydrolyze provides and my experience with them. There have been a few statements made saying there is poor customer service. There are a couple reasons why that may be.
Personally I have had great results with the customer service from Hydrolyze. One thing that some people have had problems with though is not receiving their free trial. The reason why some people do not receive their free trial is because there are a couple other companies that have mimicked Hydrolyze. They are not the real company.
I searched online for the product and found other groups who are selling the same product. I made sure to find the official site. This can be confusing at times. If you want to find the original site click the ad below. Be sure to get it from a reliable source and it will save you the headaches.
Others have complained that the company continues to charge them after the free 30-Day-Trial. This is a common mistake that many of us can make. On the radio and online Hydrolyze is advertised as having a free trial. This is true. The only thing you have to pay is shipping and handling which is about seven dollars. The product is meant to last for one month.
When I got the free trial it arrived just days after ordering it. I used the product for the first month as advertised. In just the first 2 weeks I could visibly see a difference. The darkness from my eyes was lifting and going away. Once I saw that it was actually working is when I decided to keep my subscription. I called Hydrolyze and told them to keep me on their billing list because I liked the product so much.
Others however who decided to not keep the product have stated that there was a mix up with their transaction. If I would have not called to cancel my subscription they probably would have assumed I still wanted the product and kept billing me.
When I called and asked them to keep me on their list, the company asked me to call them in advance to cancel my subscription if I decided I no longer needed the product. I was asked to call at least a couple days before my billing statement with them to make sure all would be in order. So far I have not decided to cancel my subscription, nor do I plan on doing so. This product has worked wonders for my eyes.
Overall, Hydrolyzes customer service has been great. They were kind and understanding with me. As an older woman, sometimes things take a second for me to be able to understand them. Hydrolyze was patient and helped me understand how their system works.
If you want younger looking eyes, I suggest Hydrolyze.
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